Ask for Help
In July, the University of Chicago launched its new financial system, Oracle Cloud ERP, replacing the University's 40-year-old, mainframe-based system. Oracle users have access to system support in the following ways:
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Call 773.702.5800 to speak to a live agent from 8:30 a.m.-4:30 p.m.
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Use the University's ServiceNow Portal to ask a general question about a variety of financial topics relevant to Oracle/Orbit. For other assistance, create a ticket via the Services Portal at services.uchicago.edu. (Click on the link for the Services Portal.)
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The ServiceNow Knowledge Base includes answers to frequently asked questions, quick reference guides, and other helpful resources.
In addition to support for Oracle users with questions or issues using the system, the teams will also be available to address technical difficulties with the system itself (configuration, security, and integration fixes).
The Knowledge and Optimization Organization Support Center will continue to provide help with issues related to HR (excluding benefits), payroll, and finance, and the ITS Help Desk will continue to provide help with general IT issues such as using Zoom and Duo. Both will remain available at the same points of contact listed above.
The Training Center invites anyone with questions about procurement, grants, core finance, the chart of accounts, and role assignment to join the virtual office hours for hands-on support, held via Zoom on the bi-weekly Friday mornings listed below. You are encouraged to use the on-demand resources first, leverage the support center, and if additional support is needed, attend the office hours. The Training Center also is offering special bi-weekly Monday office hours in June and July to help the campus with their year-end close needs.
For both general support and help with year-end close, join one of the regular bi-weekly office hours on Fridays:
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June 27, 9 to 11 a.m.
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July 11, 9 to 11 a.m.
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July 25, 9 to 11 a.m.
For year-end close needs and support, join the new biweekly office hours on Mondays:
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June 30, 11 a.m. to noon
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July 14, 11 a.m. to noon
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July 28, 11 a.m. to noon