Ask for Help

When Oracle Cloud ERP launches in July, users will have access to system support in the following ways:

• Call 773.702.5800 to speak to a live agent from 8:30 a.m.-4:30 p.m.

• Create a ticket via the University's ServiceNow Portal at services.uchicago.edu. Click on the link for the Services Portal and navigate to “Financial Services & Budget” and then “FST/Oracle” to “Ask a Question About Oracle or Financial Processes.” You can ask questions about the Chart of Accounts (COA), Mapping, Oracle, Financial Processes, and more.

• The ServiceNow Knowledge Base includes answers to frequently asked questions, quick reference guides, and other helpful resources.

In addition to support for Oracle users with questions or issues using the system, the teams will also be available to address technical difficulties with the system itself (configuration, security, and integration fixes).

The Knowledge and Optimization Organization Support Center will continue to provide help with issues related to HR (excluding benefits), payroll, and finance, and the ITS Help Desk will continue to provide help with general IT issues such as using Zoom and Duo. Both will remain available at the same points of contact listed above.