Ask for Help
In July, the University of Chicago launched its new financial system, Oracle Cloud ERP, replacing the University's 40-year-old, mainframe-based system. Oracle users have access to system support in the following ways:
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Call 773.702.5800 to speak to a live agent from 9 a.m.-4:30 p.m.
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Create a ticket via the University's ServiceNow Portal at services.uchicago.edu. Click on the link forthe Services Portal and navigate to “Financial Services & Budget” and then “FST/Oracle” to “Ask a Question About Oracle or Financial Processes.” You can ask questions about the Chart of Accounts (COA), Mapping, Oracle, Financial Processes, and more.
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The ServiceNow Knowledge Base includes answers to frequently asked questions, quick reference guides, and other helpful resources.
In addition to support for Oracle users with questions or issues using the system, the teams will also be available to address technical difficulties with the system itself (configuration, security, and integration fixes).
The Knowledge and Optimization Organization Support Center will continue to provide help with issues related to HR (excluding benefits), payroll, and finance, and the ITS Help Desk will continue to provide help with general IT issues such as using Zoom and Duo. Both will remain available at the same points of contact listed above.
The Financial Systems Transformation training team invites anyone with questions about procurement, grants, core finance, the chart of accounts, and role assignment to join the virtual office hours for hands-on support, held via Zoom on the Friday mornings listed below from 9 to 11 a.m. You are encouraged to use the on-demand resources first, leverage the support center, and if additional support is needed, attend the office hours.
Schedule of future Office Hours sessions:-
February 7 and 21
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March 7 and 2