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IT Support

Your Campus Technology Partner

Need IT Support? We're Here to Help

Submit a request

Online

Visit the IT Services Self-Service Portal to submit a help request, view the Knowledge Base library of help documents, and the catalog of services and solutions.

Access the IT Portal

Walk-In

Prefer to chat face-to-face? The TechBar in the Regenstein Library is open from 10:00 a.m. to 6:00 p.m. Monday through Friday during the academic year.

Learn more

School and Division IT Offices

There is local IT support in units across the University. If you are unsure about your local IT support contacts, IT Services can direct you to the right person.

Local IT support contacts

System Status

The UChicago System Status allows you to check on systems managed by IT Services and subscribe to email updates.

Learn more

Phone

For critical emergencies (such as application outages or inability to access network resources), call the Service Desk at 773.702.5800.

Support Hours

IT Service Desk

  • Monday–Friday: 7:30 a.m.–6:00 p.m.
  • There is emergency phone support available outside of regular hours.
  • Closed on University Holidays.

TechBar

  • Monday–Friday: 10:00 a.m.–6:00 p.m.
  • Hours change based on holidays, academic quarters, and special events. View the TechBar page for more information.

Additional Support

  • Equipment Lending
    Equipment is available free of charge to currently registered faculty, students, and staff. View the list of available equipment and more details about the lending process.
  • Training
    Skill development training resources for staff are available within the IT Services Knowledge Base, Gartner, and LinkedIn Learning. Training for instructors is offered by Academic Technology Solutions.
  • Desktop Support
    IT Services provides desktop support to many units at the University. Learn more and get support for your managed computer.
  • IT Policies
    Visit the Policies section of Inside UChicago and view the broad range of policies and guidelines for the use of information technologies at the University. 
  • IT Allocation
    Descriptions of many of the tools and services provided and supported by IT Services to enable the academic, research, and administrative functions of the University.
  • IT Statements
    Log in to the IT Statements portal, submit an IT billing inquiry, or view IT Services Rates.