Ask for Help

The following support is available for Oracle and Orbit users:
Phone: Call 773.702.5800 to speak to a live agent from 8:30 a.m. to 4:30 p.m.
Online Support: Use the Services Portal for Oracle and Orbit support:

• Use the Now Assist Virtual Agent (NAVA) to get answers to your questions and find relevant guidance in the Services Portal. To learn more, see the Now Assist in Virtual Agent (NAVA) for ServiceNow article.

• Ask a question about Oracle/Orbit or financial processes by utilizing this service request.

• Need to submit a certain request form? Create a ticket via the Services Portal.
  In addition to assistance with questions or issues using the system, help also is available for technical difficulties with the system itself (configuration, security, and integration)

• The Services Portal Knowledge Base includes answers to frequently asked questions, quick reference guides, and other helpful resources.

• Buying Something? Consult the Buying Something Quick Start Guide for step-by-step instructions on the process.

• Experiencing a Smart View Script Error? Follow this guide to upgrade to the latest software version. If you are still experience issues submit an Ask a Question About Oracle or Financial Process form.