IT Services Strategic Goals

FY26 Strategic Goals

Generative AI Integration and Strategy

• Leverage AI and machine learning to implement new tools to enhance operational efficiency and effectiveness of our business partners.
• Increase awareness and understanding about the opportunities and risks of artificial intelligence for the campus community.
• Support faculty and instructors in thinking about and using generative AI tools for teaching and learning.

Transform and Modernize Identity Management

• Evolve to a modern, unified, secure, cloud-based identity management system to manage access and authorization.
• Retire and assist with the migration of legacy identity management systems in central IT, schools, divisions, and departments across the University.
• Prepare for people-centric security solutions.

Optimize University Information Technology Service Delivery

• “Shift-left” for improved customer service and satisfaction.
• Invest in campus partnerships to optimize service delivery and meet budget challenges.
• Enhance IT Procurement guidelines.
• Standardize project management processes and implement project portfolio governance across IT Services to focus on business priorities and streamline project delivery.